Privacy Policy
Last updated: July 23, 2026 This Privacy Policy explains how Honest Cove collects and uses your information when you use our Services or interact with us (whether you're one person or many). "Services" means our websites at honestcove.com (the "Sites") and the Honest Cove mobile app (the "App"). We're also called the "Company," and you'll see us refer to ourselves as "we," "us," and "our" throughout this policy. This applies to information we collect, use, disclose, and store about you: On our Services. Through email, text, and other messages between you and us. READ THIS CAREFULLY. If you don't agree with what's in here, don't use the Site.
CHILDREN
Some of our Services work for kids under 13, some don't. When we do collect information from kids, we follow the Children's Online Privacy Protection Act (COPPA). We generally don't ask anyone under 13 to give us personally identifying information like their name, email, phone number, birthdate, or address. People 13 and older might need to share this kind of information to use certain features. Think signing up for our newsletter, using a contact form, making a purchase, or subscribing to the app. Those sections have age gates to keep younger kids out. We take privacy seriously when it comes to children. The Company doesn't knowingly collect or use personally identifying information from anyone under 13 unless COPPA allows it. If we find out we've collected that kind of information from someone under 13 without knowing it, we'll try to notify their parent and delete everything about that child. We'll also stop collecting anything else from them.
WHAT INFORMATION DO WE COLLECT?
Information Collected Automatically. Using our Services means we collect some information on our own. It helps us see how things are working and make them better. We don't use this to figure out who you are. What we collect includes device details, IP address, MAC address, device identifiers, software platform, firmware, mobile carrier, internet service provider, search terms you use, which pages you visit, how long you're on the site, location data, and other stuff that helps us run things smoothly. This happens for everyone, including kids under 13. Information We Ask For. Some parts of our Services need you to share details. For example: Contact customer support and we need your name and email. Subscribe to the newsletter—that's name, email, birthdate, and country. Enter an online contest and we might ask for name, email, and birthdate. Register for an account—name, address, email, password, and billing address. Make a purchase and we get your name and billing address. We don't collect payment information like credit card numbers. Shopify and Cleeng handle all orders, subscriptions, and transactions. They have their own terms and privacy policies that we don't control. Check their stuff before you buy anything through us.
THIRD PARTIES THAT MAY HAVE ACCESS TO USER INFORMATION
We partner with other companies to keep our Services running, talk to users, process orders, and make the experience better. These partners have to keep your information private and use it only for what we ask them to do. Here's who we work with: Amplitude: https://amplitude.com/privacy Cleeng (manages subscriptions to the mobile app). Privacy Policy: https://cleeng.com/privacy-policy. Cloudflare (website performance and security). Privacy and security info: https://www.cloudflare.com/privacypolicy/. Emma (email marketing for the newsletter). Data security details: https://myemma.com/legal/privacy-notice/. Google Analytics (tracks how the Sites are used). Security info: https://support.google.com/analytics/answer/6004245. Opt out or manage settings: https://tools.google.com/dlpage/gaoptout?hl=en. Google Workspace (email when you contact support). Security info: https://policies.google.com/privacy?hl=en_ca. Help Scout (customer service platform). Privacy info: https://www.helpscout.com/company/legal/privacy/. Shopify (handles purchases). Privacy Policy: https://www.shopify.com/ca/legal/privacy. Singular: https://www.singular.net/privacy-policy/ Vimeo: https://vimeo.com/privacy WunderBox (app backend for scheduling and releasing content). Privacy policy: https://www.wunderbox.tv/privacy-policy.
HOW WE USE USERS' INFORMATION
We collect and use your information for these reasons: Answering customer support questions. Sending newsletters. Reaching out to contest winners. Keeping the Services running smoothly through troubleshooting, testing, and internal work to make sure everything functions properly. Looking at how the Services are used so we can improve things and show content in the best way for your device. Keeping the Services safe and secure. Letting you know about changes. Redirecting based on location. Managing app subscriptions. Processing purchases. Age verification.
COOKIES
Note: The App doesn't use cookies. This section is only about the Sites. Cookies are small text files that websites save on your computer or device. They help websites work and run better, and they give owners information about how people use the site. Our Sites use cookies from other companies to tell you apart from other users, use network resources better, manage traffic, block bad traffic, and let you buy digital content. It makes browsing our site smoother and helps us improve things. You can turn off some or all cookies through your browser's privacy settings (check your browser's help for details). Turning off all cookies might break some parts of the Sites. Want to know more about how data gets collected automatically and how to opt out? Check the Digital Advertising Alliance of Canada Opt-Out Tool.
LOG FILES
Like most websites, when you visit our Sites we save certain information in log files. That includes IP addresses, system setup, URLs of pages you came from, and language preferences. We use this to keep the Sites running internally. We're not using it to identify you or build a profile.
SECURITY
We take technical and organizational steps to protect your information and regularly check our security to see if there are better ways to keep data safe. Nothing sent over the internet is completely secure, so we can't promise that information you send us won't be compromised.
WHERE WE STORE USER INFORMATION
We have users everywhere. Information from our Services might be stored and processed in Canada, the United States, or anywhere else we or our partners have offices. We might move your information across borders to countries with different data protection laws. When we do, it's protected under this Privacy Policy and local privacy laws. We've set things up to make sure our partners follow legal frameworks for moving information, including European Commission adequacy decisions, Standard Contractual Clauses, the EU-US Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and Swiss-US Data Privacy Framework.
DATA RETENTION
Unless the law says otherwise, we keep personal information only as long as we need it for why we collected it, including legal, accounting, or reporting reasons. Sometimes we anonymize information so it can't be linked back to you. We can then use that anonymous data for any legitimate business purpose without telling you.
USER RIGHTS
You have these rights about the information we hold: Right to access. You can see the information we've collected about you. Right to correction. You can ask us to fix information that's wrong. Right to erasure. You can ask us to delete your information. Right to object or restrict. You can tell us not to collect your information or to limit what we do with it. Right to data portability. You can get your information from us in a format that's structured, standard, and readable by machines. Right to complain. You can file a complaint with a supervisory authority if you think we've violated your privacy. Right to withdraw consent. If you gave us permission to do something, you can take it back anytime. We'll handle these requests according to the law and any legal exceptions that apply. Use the contact details below to ask for any of these rights.
CONTACT US
Have questions about this privacy policy or how we handle your child's information? Want to see, delete, or withdraw consent for your or your child's personal information? Want to stop us from sharing it with third parties? Email us at info@honestcove.space.